Because of sotware upgrades, Fulltilt has had an unusually high number of disconnects in the month of February.  In fact they sent out an apology email and offered a wide range of bonus + cash to players affected by the server problems. 

I have personally experienced disconnects from Fulltilt in the month of February.  I am waiting until the software/server issues are resolved ... but I do not believe it will be an on going issue.

I am posting this information here because most forums will not allow (or follow up on) negative news about poker sites until it is to late. 

Normally I let this go (giving the poker site the benefit of the doubt) but this disconnect issue is something to be aware of. 



Copy of Email sent in February from Fulltilt

Dear (PlayerName),

As you are aware, players on Full Tilt Poker experienced several disconnections from our game server last week. We have worked around the clock to make improvements, culminating in a software release today that includes many structural improvements as well as some new game features.

As a sign of appreciation for your patience, we will be crediting your Full Tilt Account with $XX cash in the next 4 to 6 hours.

Please note, this payment does not replace any previous compensation requests being reviewed by Support. Situations where players were directly affected by the disconnections are being evaluated on a case by case basis, and any requests sent to Support will be answered separately.

As an additional reward for your loyalty, we are also offering you a special bonus of $XXX.

To activate this bonus, log in to your Full Tilt Poker Account between now and 23:59 ET on March 11 and click "Check my bonus offer..." under the "Requests" menu.

Once you have accepted your offer, you will then have exactly 21 days to clear your full bonus amount. For every Full Tilt Point you earn, $0.06 of your bonus account will be cleared. Each $10 you clear will be moved from your bonus account to your real money account. You can check your status at any time by clicking the 'Bonus Account' button in the Cashier.

Again, we apologize for the problems you experienced and we thank you for your patience.

Sincerely,

Full Tilt Poker

Example of Fulltilt's Unusual Server Behavior

Here is a post in the 2+2 forum of a disconnect ...

A hand today in the mulligan in which only my mulligan table decided to freeze up and lock me out when the action got to the sb pf while my other tables continued to play out... my computer was at 5% CPU usage and my internet connectivity was at 100%...

Full Tilt Poker The Sunday Mulligan No Limit Hold'em Tournament - t50/t100 Blinds - 9 players
The Official 2+2 Hand Converter Powered By DeucesCracked.com

colson10 (B: t3310
BearsBeatsBSG (UTG): t4305
Hero (UTG+1): t2660
Clayton_27 (UTG+2): t2168
XTraCey (MP1): t2795
generalssa (MP2): t1870
ryanbluf (CO): t7442
MarkFSU1 (BTN): t3468
JayJay1 (S: t2500

Pre Flop: Hero is UTG+1 with Q Q
1 fold, Hero raises to t250, 2 folds, generalssa calls t250, 4 folds

Flop: (t650) 7 7 8 (2 players)
Hero (Times out/Sitting OUT) checks, generalssa bets t1620 all in, Hero folds


My roommate watched in horror as I sat there helpless to move still waiting for the sb to act PF, while my other two tables continued as normal. So far I have received no response from support.